Will I be charged for delivery and when will the goods be shipped?
We are currently having a free shipping on all orders limited time offer.
The scope of delivery is currently limited to Hong Kong only.
Local Door-to-Door Delivery fee for all Hong Kong locations is HKD $35; if you purchase over HKD $300, the delivery fee will be waived. All shipping charges are included during the check out process of online shopping.
Shipping Service Provider: Hong Kong local orders will be primarily shipped by SF Express.
Shipping Arrangements: All deliveries will be scheduled within 2 calendar days of payment confirmation.
Commercial and residentials areas
Expected to arrive 2-4 working days;
Delivery Time: We estimate that under normal circumstances, local shipping will take approximately 2-4 business days (depending on the shipping provider).
Due to the pandemic impact and the mandates in place, your order may experience a shipping delay.
After the order is successfully placed, the system will inform you of the estimated delivery date based on the shipping address.
In addition, please be aware that scheduled delivery is not available.
Changes in shipping address will not be accepted after the order is confirmed.
Overseas address is not accepted
a.Small threads, raw edges (commonly seen on apparel), colour differences due to different monitors (different displays, colour differences are not avoidable), thickness of the Products, running threads, hand-feel and other similar details, etc, are not recognised as quality issues.
b.Return / exchange due to reasons such as style, colour and subjective preferences are not a return / exchange for Products with quality issues.
c.Damage caused by improper use, wash or damage caused by your own alteration or other human factors will not be considered as a quality issue.
d.If the Products are clearly indicated with defects at the time of purchase, i.e. B-grade or products with identified cosmetic defects, such defects are not considered as quality problems and will not be accepted for return / exchange.
e.When selecting the size, please refer to the size chart and choose the size that suits you. The customer service team can only provide suggestions, not as the basis for your final purchase decision. If the you return / exchange due to size issue, it is not a return / exchange of Products with quality issue.
f.The size specifications of the Product shall be subject to the actual Product.
a.the Products are sent back within the stated return / exchange period;
b.the Products are in original condition (for example, the Products are kept intact, unused, unwashed or unaltered, no stains or cosmetics on the products) and the conditions for re-sale of the Product has not been affected;
c.the outer package of the Product is intact (including the plastic bag or box; please do not stick any tapes or labels directly on our shoe boxes, please put the shoe box into another box or bag), the Product accessories, instructions, tags, labels, etc. should all be kept intact;
d.If the Product / parcel has additional gifts (gift with purchase promotion), please return the gift together. The gift needs to be kept in the condition as it was received. If the gift cannot be returned, we have the right to ask you to pay for the gift according to the price of the gift we have indicated.
a.Products not sold through the Website, i.e. HKESHOP Hong Kong official online store;
b.Products that are bought during specific offers or promotional events which explicitly state that return or exchange are not allowed;
c.customized products without quality problems;
d.underwear, socks, swimwear and selected limited edition products without quality problems;
e.where the Product is used, washed, processed (e.g. altered size), soiled or damaged, the logo is cut, and other merchandise not in re-sale condition;
f.where the electronic invoice or order number issued at the time of purchase is lost;
g.orders that exceed the return / exchange period;
h.Products that are clearly indicated with defects at the time of purchase, and then returned / exchanged with defective reasons; and
i.other circumstances in which the consumer has no right to return / exchange according to this policy and the applicable law.
Please also note that you may process returns / exchanges online only for purchases made on the Website. You cannot return / exchange Products purchased on our Website at our HKESHOP stores, and vice versa.
a.We have the right to deduct the partial refund amount if your returned Products were bought together with other Products to enjoy our threshold promotions or offers;
b.We have the rights to deduct the shipping fee from your refund amount if your returned Products were bought together with other merchandise to enjoy a free shipping promotion.
The time of receipt of the refund depends on different refund methods. The time of actual refund to your account depends on different banks or payment platform operations. It may take up to 10-15 business days.If the return does not meet the return conditions or requirements, we will contact you and return the Product(s) to you at your cost.